ORIGINAL ARTICLE
The ideal type of robocracy – a model of efficiency or dehumanization?
1
Katedra Zarządzania, Akademia Leona Koźmińskiego, Polska
Submission date: 2025-06-26
Acceptance date: 2025-09-01
Publication date: 2025-09-24
Corresponding author
Antoni Jerzy Kolek
Katedra Zarządzania, Akademia Leona Koźmińskiego, Jagiellońska 57/59, 03-301, Warszawa, Polska
Katedra Zarządzania, Akademia Leona Koźmińskiego, Jagiellońska 57/59, 03-301, Warszawa, Polska
Rozprawy Społeczne/Social Dissertations 2025;19(1):211-219
KEYWORDS
TOPICS
ABSTRACT
Abstract: Growing challenges in public administration, such as human error and staffing
shortages, are driving the adoption of robocracy – a model based on autonomous decisionmaking algorithms. This article analyzes the potential and limitations of such an approach. Material and methods: A qualitative, comparative case study was conducted (Estonia, Singapore, the UK, Denmark) using secondary data: government reports, performance metrics, policy documents, and public opinion surveys. Results: Algorithm implementation significantly reduced decision times (up to 90%),
lowered error rates (to 1-4%), and improved staff efficiency. Public acceptance levels
correlated with transparency and oversight – highest in Estonia (82%) and Denmark
(77%). Conclusions: Effective robocracy requires balancing three pillars: technology, oversight
institutions, a nd s ocial t ransparency. O nly t heir i ntegration c an d eliver a d emocratic,
efficient, and trustworthy public administration system.
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