Abstract: The aim of the article is to identify the opportunities and threats associated with the use of digital communication in cooperation between public administration, nongovernmental organizations, and local communities in crisis management and, on this basis, to propose directions for its improvement. Material and methods: The study was based on a review of the relevant literature, institutional documents, and materials concerning the experiences related to the 2024 floods in Poland. Results: Digital communication enables faster information exchange, supports situational awareness, and facilitates coordination among public administration, non-governmental organizations, and local communities. Its use is limited by information and cyber threats, insufficient system interoperability, and dependence on ICT infrastructure. The 2024 flood in Poland highlighted the importance of infrastructure resilience and alternative communication channels. Conclusions: Key improvement areas were proposed: increasing system interoperability, strengthening ICT infrastructure resilience, countering disinformation and cyber threats, and maintaining alternative communication channels. Together, they may support a resilient, multi-layered communication environment.